• Your insurance company cannot force you to use a particular repair shop. They may only recommend a shop for you.
  • You do not need at least three estimates to have your vehicle repaired. The Ohio law requires only one estimate.
  • You do not have to accept imitation or non-original parts to repair your vehicle, unless stated in your insurance policy. Please read your policy carefully or contact your agent to have him or her review it with you.
  • You do not have to drive a damaged vehicle if any safety item is affected or headlights, tail lights, windshield, etc. are broken.
  • If your vehicle needs towed, your insurance company covers that expense. You are also entitled to 2 tows per accident. The first tow is to safely secure your vehicle from further damage and the second tow is to a repair shop of your choice.
  • You can expect your insurance company to return your damaged vehicle to pre-loss conditions.
  • It is important to choose a repair facility that is professionally trained and equipped to repair your vehicle due to the fact that the repair facility is responsible for all repairs made under this claim.