Understanding the Insurance Claim Process

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Your insurance company cannot force you to use a particular repair shop. They may only recommend a shop for you. You make the final choice to where your vehicle is repaired.

You do not need three estimates to have your vehicle repaired; Ohio law requires only one estimate.

You do not have to accept non-original parts to repair your vehicle, unless stated in your insurance policy. Please read your policy carefully or contact your agent to have him or her review it with you.

You do not have to drive a damaged vehicle if any safety item is affected or headlights, tail-lights, windshield, etc. are broken.

If your vehicle needs to be towed, your insurance company covers that expense. 

You can expect your insurance company to cover necessary repairs to return your damaged vehicle to 

pre-loss conditions.

It is important to choose a repair facility that is professionally trained and equipped to repair your vehicle.